Medical standards
A specimen is not a package
Medical work carries rules that general freight does not. Here is exactly how we handle it, so your compliance officer can read it before you call us.
HIPAA trained
Drivers are trained on protected health information: what they may see, what they may never discuss, and what to do if a container is damaged in transit.
Bloodborne pathogens certified
Certified handling of potentially infectious material, including spill response and the personal protective equipment carried in every vehicle.
Documented custody
Every transfer is recorded — who released it, who received it, and the time. You can request the record for any run we have made for you.
What happens to a specimen
The same sequence on a scheduled route and on a 2 a.m. STAT call.
- At pickup
- Driver confirms the requisition count against what is physically handed over, checks the container seal, and takes a release signature from your staff.
- In transit
- Secondary containment stays closed. Refrigerated and frozen material travels in your packaging with the coolant you specify; we do not repack a specimen.
- On arrival
- Receiving signature, printed name and time captured. Count reconciled again in front of the receiving staff.
- If something is wrong
- Driver stops, contains, and calls dispatch before doing anything else. You are told the same hour — not at the end of the shift.
- Afterwards
- The custody record is retained and available on request for audit or investigation.
What we will not do
Being straight about the limits is part of being safe to work with. If your protocol needs any of these, say so before we quote and we will tell you honestly whether we can meet it.
Need our documentation?
Certificates of insurance, training records and a sample chain-of-custody form go out the same day you ask.